DELIVERY
FREE DELIVERY on all orders over £20!
Delivery takes 3-5 working days from the order going through.
At this time delivery is only available in the United Kingdom.
RETURNS & REFUNDS
Zoza offers a 7 day Refund or Exchange policy if you are not happy with the items.
- Before sending an item back please fill out a Returns Request Form (Below).
- Items must be sent back in their original packaging in the same condition it arrived in with your order invoice included.
- Postage costs will not be refunded & you will be responsible for paying the return postage.
- Always send items in a padded envelope for protection & by recorded delivery to ensure items will arrive.
- If you are exchanging an item you will need to pay an extra postage fee for any new goods sent out.
- You will receive a refund (minus postage) within 14 days of the items arriving back to us. (Postage costs can vary between £4 - £10 depending on weight)
- Items must be received back within 7 days of you receiving the order. If an item arrives back after this time you will receive a credit note for future use.
PLEASE RETURN YOUR ITEMS TO:
Zoza Jewellery
233 Golders Green Road
London
NW11 9ES
ITEMS NOT EXCHANGEABLE
Due to hygiene reasons we are unable to accept any returns/exchanges for Earring products.
FAULTY ITEMS
All items are checked before being delivered to you. If your item arrives faulty please let us know within 2 days of your order arriving.
Please post the item back to us & we will send off another of the same item for you & refund the postage.
OUT OF STOCK
If a sale goes through where the item happens to be out of stock we will let you know within 1-2 working days & will offer you a full refund or the option to wait for the goods to come in.
CARING FOR YOUR JEWELLERY
Getting in the habit of caring for your Jewellery will ensure it lasts longer as we all want our precious items to keep looking as good as the day we purchased them. Be sure to avoid your Jewellery getting in contact with water, perfumes, hairsprays, chlorine and detergents, soap, face creams and moisturizers.
Jewellery is not intended to be worn whilst in the shower/ washing dishes or whilst asleep at night.
Using your items in this way can cause earrings to get bent, Magnets from mesh bracelets to fall off & the plated coating on items to wear off.
FREE DELIVERY on all orders over £20!
Delivery takes 3-5 working days from the order going through.
At this time delivery is only available in the United Kingdom.
RETURNS & REFUNDS
Zoza offers a 7 day Refund or Exchange policy if you are not happy with the items.
- Before sending an item back please fill out a Returns Request Form (Below).
- Items must be sent back in their original packaging in the same condition it arrived in with your order invoice included.
- Postage costs will not be refunded & you will be responsible for paying the return postage.
- Always send items in a padded envelope for protection & by recorded delivery to ensure items will arrive.
- If you are exchanging an item you will need to pay an extra postage fee for any new goods sent out.
- You will receive a refund (minus postage) within 14 days of the items arriving back to us. (Postage costs can vary between £4 - £10 depending on weight)
- Items must be received back within 7 days of you receiving the order. If an item arrives back after this time you will receive a credit note for future use.
PLEASE RETURN YOUR ITEMS TO:
Zoza Jewellery
233 Golders Green Road
London
NW11 9ES
ITEMS NOT EXCHANGEABLE
Due to hygiene reasons we are unable to accept any returns/exchanges for Earring products.
FAULTY ITEMS
All items are checked before being delivered to you. If your item arrives faulty please let us know within 2 days of your order arriving.
Please post the item back to us & we will send off another of the same item for you & refund the postage.
OUT OF STOCK
If a sale goes through where the item happens to be out of stock we will let you know within 1-2 working days & will offer you a full refund or the option to wait for the goods to come in.
CARING FOR YOUR JEWELLERY
Getting in the habit of caring for your Jewellery will ensure it lasts longer as we all want our precious items to keep looking as good as the day we purchased them. Be sure to avoid your Jewellery getting in contact with water, perfumes, hairsprays, chlorine and detergents, soap, face creams and moisturizers.
Jewellery is not intended to be worn whilst in the shower/ washing dishes or whilst asleep at night.
Using your items in this way can cause earrings to get bent, Magnets from mesh bracelets to fall off & the plated coating on items to wear off.